Coaching for Improved Performance

Successful managers are good coaches. This program teaches managers a systematic way to diagnose coaching situations, and increases the manager's flexibility and effectiveness as a coach. It enables managers to reinforce and develop those skills that are critical to the success of their work unit. The coaching model for this workshop is Situational Leadership - provided by Blanchard Training.

Practical Negotiation Skills™

Managers and staff are increasingly called upon to steward scarce resources and to reach workable agreements internally with peers and externally with suppliers. This program focuses on the practical skills and techniques for achieving win/win agreements. Using real business cases and situations, participants learn to distinguish between wants and needs and to become more creative in satisfying those needs. They learn to identify, select and execute various tactics conducive to win/win negotiating. Based on the book by Tom Gosselin - Practical Negotiating: Tools, Tactics & Techniques, John Wiley & Sons, 2007.

Leading Organizational Change

In this hands-on planning workshop, participants learn a process for leading a change initiative. Participants come in with a specific change initiative and apply models, techniques, and skills to planning the successful implementation of this project. This workshop helps participants look at change initiatives from various perspectives including: sponsors, stakeholders, vision, communication, resistance and to develop actionable plans, change behavior, and achieve positive implementation.

Collaboration Skills for Successful Team Results

The need to work with others to achieve common goals -whether with peers, customers, suppliers, managers, or employees - has become a major part of everyone's work life. In the workshop, participants explore how they function in teams -which roles they play and what special skills they bring to team situations. In addition, the workshop teaches various approaches to collaboration, and emphasizes techniques that will most likely result in commitment and task accomplishment.

Professional Presentation Skills

This practical "How to" course involves planning and delivering an effective business presentation. Participants explore techniques for structuring presentations, adapting to an audience, answering questions, use of visuals, aligning verbal and non-verbal behaviors. This workshop is highly experiential and feedback-intensive with video recording, playback, and one-on-one instructor coaching.
Methods: Video, audio, participant and instructor feedback on presentation skills.

Facilitation Skills

This highly experiential workshop explores techniques and builds skills in facilitating and managing meetings and group projects. Participants learn about the differences between a team and a work group, the stages of team development, and pressure points in groups. By participating and leading actual group work scenarios we review various intervention strategies and develop skills in idea generation, dealing with disruptive behaviors, and meeting management.

Customer Service and Internal Consulting

This workshop helps participants develop a consulting orientation and specific skills and techniques to provide more effective and responsive services to internal and external customers. Working in groups, they develop a service model for their department - defining products and services, and performance quality standards. Participants explore a model for consulting and build skills to manage customer expectations, and to plan and control schedule and deliverables to ensure success.

PERFORMANCE MANAGEMENT: Goals Setting, Performance Coaching and Counseling, Appraisal, and Career Development.

This series of workshops included all aspects of managing performance. Working in the context of the organizational systems - appraisals, reward and compensation, succession planning - this workshop can be adapted to meet the specific needs of an organization.

Trainer Training

Program Design Skills: Process and content design, techniques in: program customization, case writing, exercise design, and group dynamics .

Platform Skills: Basic standup training techniques, group process, and session management.
Methods: Workshop conditions (Participants work on actual program) or consulting. Video feedback and coaching.